This site is now in read-only archive mode. Please move all discussion, and create a new account at the new Victron Community site.
Hi All
Just added a GX Touch 50 Monitor to my Cerbo.
All the data displayed is correct, but the screen is not responsive to my touch at all and only displays the main screen.
I removed the protective film, and still no change.
Is this a setting or something to "Activate" it?
Thanks
it should just work out of the box.
Do you have any extension cables etc. connected? or screen directly into the Cerbo:
@Daniël Boekel (Victron Energy Staff) no extension cables, it is connected directly into the Cerbo
Did you try rebooting and powercycling the Cerbo GX by removing the power connection at least twice already?
if that doesn't help it's time to call your dealer and find out if it's the screen or the Cerbo...
@Daniël Boekel (Victron Energy Staff)
THANK YOU!
It took 2 reboot/powercycles, and its working perfectly now.
Thanks! You guys are great!
The reboot worked for me
H.atte ich bei meinem auch, Neustart hat geholfen
Want version firmware are you running? Have you updated it to a version greater than 2.57. The notification of release for 2.57 does mention fixing an issue with the touch screen hanging.
See point 2 in this article.
https://www.victronenergy.com/blog/2020/07/13/venus-os-v2-57-cerbo-gx/
GX Touch display freezing up – solved
There was an issue that could cause the GX Touch display to freeze. The issue has been found and solved in this new version.
@Bathnm yes, i have the latest firmware
It took 2 reboot/powercycles, and its working perfectly now.
Thanks!
Had the seem issue. Could control is from my phone and not on the touch screen but the upgrade seems to fix it. I use extension cables as well. (For HDMI and USB)
