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bathnm avatar image
bathnm asked

Cerbo GX FW 2.60 and GX 4G Connection Issue

Hi All,

I installed a GX LTE 4G today and found that an icon was trying to display on the top right by the clock, and that the system was reporting internet Offline, when the system was clearly online and communicating with VRM. See screen shots

I also logged in via ssh and found that the ppp0 interface had received an IP address and was able to do DNS lookups and ping.

I wasn't able to do any further investigation. Since I have got home what I have noticed is that the location symbol moves one to the right and back again.



Venus OS4ggsm
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Kieran Kennedy avatar image Kieran Kennedy commented ·

@Bathnm


I seen your post about GSM modem not showing online. I have the exact same problem and was wondering if you.could let me know how you resolved this ? I am new to this forum and posted a question a couple of days ago however I have had no response. I would be very grateful if you could help me please ?

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bathnm avatar image bathnm Kieran Kennedy commented ·

It is fixed in the latest beta code, actually is was fixed in a very early beta of the next release. If it is a major issue then you could consider loading the latest beta onto your device.

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3 Answers
mvader (Victron Energy) avatar image
mvader (Victron Energy) answered ·

Hi! Perhaps its using the wifi or ethernet link? In that case the modem isnt used.


Looks like the text shown can be improved a bit to explain that.


I’ll make a note of that, also for the moving symbol. Thanks!

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bathnm avatar image bathnm commented ·

Nope no Ethernet or WI-FI connected, just the GX 4G LTE

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mvader (Victron Energy) avatar image mvader (Victron Energy) ♦♦ bathnm commented ·

ok, is it ok if myself or a colleague logs in to your device to see what the issue is? I see Remote Support is enabled.

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Mark avatar image
Mark answered ·

Gee those ping times to bbc.co.uk are long for a UK 4G connection. Usually when we see abnormally long ping times something is not right with the routing.

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bathnm avatar image bathnm commented ·

Not sure it has anything to do with the problem. Just done 3 pings of bbc.co.uk from home using Broadband and two different mobile providers (both 4G). Results on 4G at home are worse. It depends on how busy the cell is!


I had my shell still open from when on-board and just scrolled back through. The routing on the Cerbo is fine.

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Stéphane POLLAK - Formateur / Consultant / Ancien installateur avatar image
Stéphane POLLAK - Formateur / Consultant / Ancien installateur answered ·
Hello,

I have the same problem in France with an Orange Sim card

When the card is installed in a GX GSM, the device is online.
When the same card is installed in a GX LTEG-E, the device communicates with the VRM portal but it is offline



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