question

bullox avatar image
bullox asked

VRM grid lost alarm will not clear

I labelled my Quattro AC input 1 as ‘shore power’, then set up an alarm rule on my CCGX where all input labels (not available, grid, generator, shore power) were enabled.

When I disconnected my shore power, the CCGX and VRM gave me ‘grid lost’ alarms. I acknowledged the alarm on the CCGX and reconnected shore power but it took a reset to clear the CCGX, and I can’t clear it on the VRM.

I’ve tried deleting the rule and setting up a new one, re-labelling my input as ‘grid’ to see if that’ll clear it - no luck.

Any advice appreciated - would like to clear from the VRM.

VRMCCGX Color Controlgridalarmshorepower
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17 Answers
Guy Stewart (Victron Community Manager) avatar image
Guy Stewart (Victron Community Manager) answered ·

The Alarm getting stuck should only be an issue if running a version of Venus older than 2.60.

Once you are running 2.60 and above, then you should be able to clear the alarm yourself by either reconnecting the shore power, or by turning the feature off via Remote Console.

If the alarm is stuck in the ON position BEFORE you upgrade to 2.60, then for now it will require a request in this thread - hopefully with a better solution for self-help coming soon.

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mussell avatar image mussell commented ·

Hi Guy,

I have 2 sites with this problem, Please could you clear them for me?


https://vrm.victronenergy.com/installation/70992/dashboard

https://vrm.victronenergy.com/installation/55090/dashboard

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Guy Stewart (Victron Community Manager) avatar image Guy Stewart (Victron Community Manager) ♦♦ mussell commented ·

Hi,

Those two sites are now on a list to resolve and should be done shortly.

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mussell avatar image mussell Guy Stewart (Victron Community Manager) ♦♦ commented ·

Thanks Guy, All seems resolved!

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georgelza avatar image georgelza commented ·

are we saying sticking is Conected=1 always...

I am on 2.6

please add: https://vrm.victronenergy.com/installation/35859/dashboard to the list to be cleared.

note... what I mean by "sticking" is my mqtt topic does not change, grid or no grid, connected is always 1

The grid lost topic use to be under alarms which I can't find/see anymore?

G

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Teun Lassche avatar image
Teun Lassche answered ·

Hi all,


As of today you can clear stuck alarms by going to the alarm logs page:

- Select the 3 dots next to the open alarm

- Click the clear alarm button


screenshot-2021-02-08-at-104606.png


screenshot-2021-02-08-at-104606.png (60.6 KiB)
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Teun Lassche avatar image
Teun Lassche answered ·

Hi @bullox, I've cleared the alarm for you. We are working to improve that process so that you can do it yourself.

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Warwick Bruce Chapman avatar image Warwick Bruce Chapman commented ·

Hi @Teun Lassche (Victron Energy Staff) please clear for me on 34733

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Warwick Bruce Chapman avatar image Warwick Bruce Chapman Warwick Bruce Chapman commented ·

@Guy Stewart (Victron Community Manager) @Teun Lassche (Victron Energy Staff) please tell me how I can clear a persistent Grid Failure alarm ...

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Teun Lassche avatar image Teun Lassche ♦ Warwick Bruce Chapman commented ·

@warwick You can't clear it manually (yet). Can you link me the VRM id? Then I'll close it for you

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albert-vd-westhuizen avatar image albert-vd-westhuizen commented ·

Hi @Teun Lassche (Victron Energy Staff), I also need a grid lost alarm cleared. Have tried all suggested on forum but unsuccessful. VRM Portal ID c0847d9b78f1. Can you please assist.

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Teun Lassche avatar image Teun Lassche ♦ albert-vd-westhuizen commented ·

@Albert vd Westhuizen I've cleared it for you

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albert-vd-westhuizen avatar image albert-vd-westhuizen Teun Lassche ♦ commented ·

@Teun Lassche (Victron Energy Staff) Thanks Teun - much appreciated!

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hermann-hohls avatar image hermann-hohls commented ·

Hi @Teun Lassche (Victron Energy Staff), could you kindly clear a persistent Grid loss alarm om VRM for me? Portal ID d412430b5d5e. Alarm is cleared on the GX Cerbo, however it still shown active on the VRM.

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Teun Lassche avatar image Teun Lassche ♦ hermann-hohls commented ·

@Hermann Hohls I've cleared it for you

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hermann-hohls avatar image hermann-hohls Teun Lassche ♦ commented ·

Thanks, much appreciated.

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ronny-merino-gonzalez avatar image ronny-merino-gonzalez commented ·

Please clear mine too!


Alarm logs for 02860682942a



 Device Triggered by Description Started at Cleared after

System overview Automatic monitoring Grid alarm: Grid lost 2020-08-02 05:20:07 Active
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ronny-merino-gonzalez avatar image ronny-merino-gonzalez ronny-merino-gonzalez commented ·

VRM Portal ID: VRM Portal ID

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1607532281182.png (2.6 KiB)
ronny-merino-gonzalez avatar image ronny-merino-gonzalez ronny-merino-gonzalez commented ·

Please clear my error!

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ronny-merino-gonzalez avatar image ronny-merino-gonzalez ronny-merino-gonzalez commented ·

1608136436193.png

I hate this stupid error! Why can we not clear this our self? I have been stuck with shit shit for months!

1608136521010.png

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1608136521010.png (15.9 KiB)
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edphonse avatar image edphonse commented ·

Any chance I can get my grid lost alarm cleared too please? It has been locked in for several months now. VRM ID c0847dc9a81e.

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fab13n avatar image fab13n commented ·

Hello,

My installation (installation/72568) also has a stuck "grid lost" alarm on VRM. Could you please clear it for me?

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charlie33 avatar image charlie33 commented ·

I am experiencing the same issue, Are you able to clear mine?


VRM Id: d41243b517d2


Thank you!

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dresmit avatar image dresmit commented ·

Hi, please can you assist by clearing an alarm on my system:

VRM id: 64cfd98c15bd / Installation 33856

Thanks!

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Guy Stewart (Victron Community Manager) avatar image Guy Stewart (Victron Community Manager) ♦♦ dresmit commented ·

@dresmit - your system is not showing the grid lost alarm, but a high voltage alarm - you have a different problem to the one that is described in this question.

Please ask a new question with the specifics of your different issue.

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harold avatar image
harold answered ·

Is this still an issue?

Last week it cleared itself after reconnecting

Now it doesn't on the VRM

Harold

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harold avatar image harold commented ·

Solved itself

After a restart of the CCGX and some time


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ronny-merino-gonzalez avatar image ronny-merino-gonzalez harold commented ·

Does not work

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modian avatar image
modian answered ·

can you please clear for ID 28ede02d1db6 as well the Grid Alarm Failure?

Thx


Dirk

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modian avatar image modian commented ·

solved by itself - :-)

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mussell avatar image
mussell answered ·
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Nicholas Herbst avatar image
Nicholas Herbst answered ·

Hi @Guy Stewart (Victron Community Manager)

Please could you clear the Grid Alarm, Grid lost alert on one of my installations:
d41243b4e609

Hoping this issue can be resolved sustainably.

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Guy Stewart (Victron Community Manager) avatar image Guy Stewart (Victron Community Manager) ♦♦ commented ·

@Nicholas Herbst - It should be cleared now, and for this system this issue should not occur again. Please let me know if it does.

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jon-bennett avatar image
jon-bennett answered ·

Hi


Could you please clear grid lost alarm on VRM portal ID 9884e3aeebfc


Thanks
Jon

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stevo07 avatar image
stevo07 answered ·

Hello,


I have a site with this issue, can you please clear - d4124333cb66

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pim avatar image
pim answered ·

@Teun Lassche (Victron Energy Staff) Hello Teun, I’ve got a Cerbo GX (2.63) and a Multiplus 800. Everything works fine but when i removed shore power, I get a 276 grid power error about every 8 hours in VRM. How to solve this?

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pim avatar image pim commented ·

@Teun Lassche (Victron Energy Staff) by the way: Multiplus is currently set to “off” but still every 8 hours the alarm in VRM and manually clearing does not help. The alarm is not visible in the Cerbo GX.


please help

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energy-freedom avatar image
energy-freedom answered ·
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Matthew Walsh avatar image
Matthew Walsh answered ·

Hi


Please assist with clearing this site as well

https://vrm.victronenergy.com/installation/102631/dashboard

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Eduard avatar image
Eduard answered ·

Under "systems setup" in CCGX, you disable the "monitor for grid failure".

Have the same issue.

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steve-carter avatar image
steve-carter answered ·

I have the same issue on an EasySolar II GX - Ive checked under system setup and do not have an option to monitor for grid failure. There also appears to be no current firmware update

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steve-carter avatar image
steve-carter answered ·

https://vrm.victronenergy.com/installation/147207/dashboard

@Guy Stewart (Victron Community Manager)

could you help me with this please?

many thanks

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andy-hart avatar image
andy-hart answered ·

Hi - Please would you clear VRM grid lost alarm? I cleared it multiple times by clicking the three dots as described above but it keeps coming back. Thanks v much. Bethany May - VRM Portal (victronenergy.com)

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andy-hart avatar image
andy-hart answered ·

Hi - Please would you clear my VRM grid lost alarm again - sorry about this - the alarm beep stopped last night but has now resumed. I am now cruising I cannot reconnect to landline for 2 weeks. I would like to turn off the 'grid loss monitoring' feature but the control for it seems to have disappeared from my VRM - is this because I am not connected to landline? Can you disable the alarm/monitoring for me? Thanks v much. Bethany May - VRM Portal (victronenergy.com)

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