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overl42 avatar image
overl42 asked

Why is the App Defaulting to Product Info Screen?

Just today, when trying to connect to one of my MPPTs, it defaults to the products info page not the power details. Furthermore, there is not option to connect to the power details. Disconnected and repaired device. Same behavior. Any ideas??

VictronConnect
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2 Answers
Thiemo van Engelen (Victron Energy staff) avatar image
Thiemo van Engelen (Victron Energy staff) answered ·

Hi OverL42,

Can you please make a service report and post it here?
How to do it is explained here: https://www.victronenergy.com/live/victronconnect:start#how_to_create_a_victronconnect_service_report


Kind regards,

Thiemo van Engelen

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remme avatar image
remme answered ·

I have the same problem. I updated my new mppt with the app to version 2.25 (first time it failed @85%, second time it paused @95% but then it succeeded. After that the app can connect but it only shows the product info screen.

VictronConnect_report.log

Thanks! What could be the problem? I tried connecting with a different phone.



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Hi @Remme

It looks like the internal dongle cannot make a connection with the MPPT part. The product info screen will also not show a MPPT, but only a dongle. When possible, please try to power cycle the MPPT by disconnecting both PV and the battery for a while and then reconnect battery and PV.

Kind regards,

Thiemo van Engelen

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