question

The fact that the blue led is steady lit means that the at least dongle thinks that there is a bluetooth connection. This could also be with your phone, without VictronConnect knowing about this. To determine if this is the case or if there is some other device connecting to the dongle, can you please toggle airplane mode on your phone when you find the dongles in the unconnectable state?

If it is indeed your phone that is connected, then this should terminate that connection. In this case, there might be other apps on the phone that make a bluetooth connection?

If this does not terminate the connection, there is a different device connecting with the dongle. Unfortunately, any device can make a connection. The PIN code is only needed for actual data exchange and encryption of data exchange, not for making a connection.

Perfect! This does not help a lot. The system worked fine for almost two years until the last updates. I cannot exclude that other people around me try to connect to my devices and thereafter block the system. Now, the app is unusable. If any app can make a connection and block the devices, you should go back to the drawing board.

Ok, and what is the solution? Switching off Bluetooth or toggling into airplane mode does not help. Are you really telling me, that customers have to live with this problem?

If toggling airplane mode does not help in the sense that the blue dongle leds do not starts blinking when airplane mode is enabled, it means that your phone does not seem to be connected to the dongles and apparently it is some other device that is connected. Unfortunately there is nothing I can think of now that will help you.

Well, once again, I use the dongles since three years now and I have never seen this problem before. It appeared after the last update of the dongle software. I have done some tests with a second Iphone and a Android device using a wrong passcode. Of course, while the conection is active, the dongle is blocked. But after closing Victronconnect the dongle is available again.

Also, when disabling BT on all devices, the dongle stays in its blocked state.

So, after about 3 hours the dongles are accessible again. Before this the Android app crashed. A report was sent

In order to get the crashing Android app to work again, I had to delete and re-install the app to get it working. Interesting was, that one of the dongles after that also lost connection to the VESmart network.

Victron, would it not be required to look at your last updates?? Or is this state if the art?

This is the reason once a system is up and running I never (down) upgrade!

Regards

From memory, the Victron VE Direct dongles had an early and a late version.

One version has the part number ending in 011 and the other ends in 010.

The older version (cant recall which one) will not work with some newer devices for smart networking.

Hence I had to purchase another dongle. I wonder if your dongles are different part numbers?