question

solartravels avatar image
solartravels asked

New MPPT 100/20 bluetooth will connect but not show statistics/settings

Im experiencing issues with my smartsolar 100/20 bluetooth connection.
I can connect to the device with my phone but can only see generic information and PIN changes.
Tried to connect to a 100/20 unit of a friend, that works fine.

When connected to PV and Battery, charging works fine indicated by the LED's, just cant monitor through BT.

Cannot find firmware updates in the library, it is empty. Any suggestions? MANY THANKS!!


MPPT ControllersBluetooth
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solartravels avatar image solartravels commented ·

Hereby the screenshots...

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screenshot-20200703-135119.jpg (225.1 KiB)
screenshot-20200703-135107.jpg (146.8 KiB)
screenshot-20200703-135113.jpg (183.9 KiB)
screenshot-20200703-135128.jpg (75.1 KiB)
solartravels avatar image solartravels commented ·

VictronConnect_report.log


Hereby the service report.

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victronconnect-report.log (73.1 KiB)
1 Answer
Martijn Coster (Victron Energy Staff) avatar image
Martijn Coster (Victron Energy Staff) answered ·

Hello @solartravels

We looked into you question. Looks like you MPPT needs to be replace because of hardware failure. We advise you to contact you dealer for help creating an eRMA to replace the unit.

You can find a local dealer using our dealer finder:

https://www.victronenergy.com/support

https://www.victronenergy.com/where-to-buy

best regards

Martijn Coster
Victron Energy

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solartravels avatar image solartravels commented ·

Many Thanks Martijn, this is the reason for choosing a name brand from Europe! I'll be following that route and mention your comment here.

Best Regards!

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solartravels avatar image solartravels commented ·

Thank You Martijn. Due to your efforts and pointing me in the right direction, I have received a replacement unit under warranty. Thanks so much. this is why I purchase A quality brand products.


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