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pyemarine avatar image
pyemarine asked

No remote Console in Victron Connect

With a Cerbo GX firmware 2.54 and new Iphone SE OS 13.4.1 and on a macbook pro with OS Seirra, the Rremote Console is NOT available. The Cerbo gets seen, connected via bluetooth, but there is no option to get to the remote console, the only way to control the Cerbo, is via VRM and that is painstakingly slow. Has anybody seen this ? the fact that it seems to happen on several devices makes me believe this could be a bug. All devices are also on the same wifi network and trying the venus.local/app/ wont work (ip address subsitute also will not resolve anything)

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jdubbayew avatar image jdubbayew commented ·

I am having the same issue with my Cerbo. Was your Cerbo also one of the models impacted by the duplicate VRM IDs? wonder if it is related perhaps.

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kabyak avatar image kabyak commented ·
I was having similar problems, remote console did not appear in the Victron Connect app. I mistakenly tried to hotspot my iPhone, then discovered by scanning the QR code on the the Cerbo that it's hotspot was "venus gx (multi character string)", selecting that wifi network on my phone and using the browser with the Cerbo's IP address brought me to the remote console.
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4 Answers
Alexandra avatar image
Alexandra answered ·

@pyemarine

Check that under general the access level is set to user and installer.

https://www.victronenergy.com/media/pg/2556-GX_Device_Manual/en/configuration/menu-structure-and-configurable-parameters.html

If not then the account you are viewing from does not have full control. This can be corrected on vrm under users.

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Daniël Boekel (Victron Energy Staff) avatar image Daniël Boekel (Victron Energy Staff) ♦♦ commented ·

Also: make sure the iphone and GX device are connected to the same (wifi?) network, it only works on a local network (or you have to use VRM indeed)

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ejrossouw avatar image
ejrossouw answered ·

@pyemarine The bluetooth connection has very limited functionality and won't give you VRM style interface. It basically is only used to configure wifi and LAN settings.

https://community.victronenergy.com/questions/52480/cerbo-gx-not-sharing-multiplus-info-over-bluetooth.html

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pyemarine avatar image pyemarine commented ·

not according to the manual. There are 4 ways to connect via remote console, one of them is via bluetooth. See Alexandra's post below.

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ejrossouw avatar image ejrossouw pyemarine commented ·

It refers generically to GX devices and does not specifically mention the Cerbo, but I can see why it creates the expectation.

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mrseas avatar image
mrseas answered ·

Can you "reboot" the Cerbo?

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jdubbayew avatar image
jdubbayew answered ·

@pyemarine seems firmware 2.63 has solved this issue for me.

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