My Venus GX has been installed for 4 months and working perfectly - using both relays to switch generator and a pump. Until today...
First Issue: Now, for no reason, the relay setting has disappeared from the settings menu. And I have no access to see or control the 2 relays. Why would the settings for relays disappear from menu? Normally, even with nothing connected to the relay inputs, they showed up as a menu item.
Second issue: The main screen no longer shows data for battery levels, PV levels, DC current etc (but they do still show up correctly and update correctly in the device list page so it is receiving all battery and MPPT data as per normal). This happened at same moment that relays disappeared.
And Last issue: the VRM Portal is not updating data. The Venus GX is online, and connecting every 30 mins - so I can see it - but the last data is from 5 hours ago (when relays were lost)
So what has happened ? Is it software or hardware of the Venus GX device?
Basically only half of the system is now working and they are not related (ie. relays going missing are not related to the main screen missing the battery voltage)... So it seems like a a software failure?
Using latest firmware on all connected devices. Tried rebooting, unplugging power etc multiple times.
Any advice appreciated