question

Hi @vk3zqv,

For security reasons taking over an account that has already been registered is still a manual review done by a trusted authority that requires proof of purchase, ownership and possession.

The process is explained here - https://community.victronenergy.com/questions/1485/administrator-of-the-installation.html

Basically, use the support ticket feature, and if that does not get any results, contact your place of purchase, and very lastly once all of those have been given enough time and are still dead ends - contact your National Victron Sales Manager.

In the case where you are not receiving the emails sent by VRM, in all cases so far, the user has either made a typing mistake when entering, it is in their spam box, or it is leaving our servers (once we check) and for unknown reasons, not being received.

The best thing to do would be to try and register with another email address if you have one, preferably Gmail as it is known known good and working reliably with our mail servers. If you only have one email address, and do not want a gmail account, and you are absolutely certain you have searched all your mail boxes for Victron and it has never arrived, then please get in touch with the sales manager and explain this, and then a VRM administrator can do some additional manual steps to override the email confirmation. But it is likely you will also be missing out on email notifications and other important VRM features too.