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vasja avatar image
vasja asked

MPPT 75/15 bluetooth connection problem - iphone

Hi,

I have 2 MPPT 75/15 controllers. Since last update I can not connect to one of them. The other one works ok.

The problematic one gets stuck at 20% when opening. It can be connected via other phone (older iPhone) but not newer one. it's serial number is HQ1839GKWUL.

I've also tried ipad, 2 different iPhones (8 and 11) and macbook laptop. it only works on old iPhone 6.

After last update it got stuck at updating firmware and after that technician did an USB/laptop update. It works on his android phone. So now it has the latest update installed (both have)

Should I return it?

MPPT ControllersBluetooth
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mvader (Victron Energy) avatar image mvader (Victron Energy) ♦♦ commented ·

Hi @Vasja, sorry to hear this! I’ll get a support engineer to contact you, probably tomorrow - its evening here already.

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2 Answers
joaher avatar image
joaher answered ·

I had the same problem. Just restart the app and it works again.

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mvader (Victron Energy) avatar image mvader (Victron Energy) ♦♦ commented ·

Thanks! With restart you mean force close, right?

like here:

https://support.apple.com/en-us/HT201330

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jperez (Victron Energy Staff) avatar image
jperez (Victron Energy Staff) answered ·

Hi, we have sent you an email for support.

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