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fenix avatar image
fenix asked

Error Failed swapping Color Control GX. Is it already transferred?

Hell

Anyone got that error? i had to replace my system...

Error Failed swapping Color Control GX. Is it already transferred?



Replace the GX device of this installation

Use this option in case the old GX device is defective and has been replaced by a new one.

Procedure: first install the new device and make sure it is sending data to VRM. At that moment there will be two installations visible on VRM: the old and the new one. Then go to the old installation, the one that has all the historic data that you want to keep. Then go to this page, select the new VRM Portal Id from the list, and click Replace.

Now, there is a single installation again, that still has the old data and all information as sent by the new device will be added to it.

VRM
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diegojab avatar image diegojab commented ·

Hi I have the same problem,I change the CERBO GX of one instalation

I have the new instalattion (ID: c0619ab3b3d3) and in general settings of the the old instalatión the IDs that SHOWS is this: ID: c0619ab3b3d3 - USEDASREPLACEMENT. but shows this error

1689939831348.png

Can anybody help me to do the change?


Thank you

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2 Answers
Daniël Boekel (Victron Energy Staff) avatar image
Daniël Boekel (Victron Energy Staff) answered ·

Hi @Fenix

I think you did it the wrong way around... I'll ask an expert to fix it for you. It might take a while because of the long weekend here in the Netherlands.

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fenix avatar image fenix commented ·

Hello

this morning i got this error :-(

Warning cURL error 60: SSL certificate problem: certificate has expired (see https://curl.haxx.se/libcurl/c/libcurl-errors.html)

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fenix avatar image fenix fenix commented ·

..and no more data on my old installation :-(

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fenix avatar image fenix commented ·

@Daniël Boekel (Victron Energy Staff).. any chance to transfer my data?

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alvara avatar image alvara commented ·

Hi @Daniël Boekel (Victron Energy Staff) Teun Lassche (Victron Energy Staff)

I have the same problem as felix that the old data cannot be transferred to my new Cerbo GX. Can you please support me here.

Thanks.

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Teun Lassche avatar image
Teun Lassche answered ·

Hi @Fenix,


Can you send me the VRM url of the installation that you want to keep and the VRM url of the installation of the replacement?

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fenix avatar image fenix commented ·

Hello Teun Lassche (Victron Energy Staff)

My new installation is : b827ebeb9540 (My new - b827ebeb9540)

My old installation was : b827ebeb9540 - USEDASREPLACEMENT (My OLD - GMC-Camper)

my new installation has only few days of data


Tanks you so much i really appreciate your product and your support

Andre




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1591183646837.png (30.9 KiB)
Teun Lassche avatar image Teun Lassche ♦ fenix commented ·

Hi @Fenix, I swapped them for you

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fenix avatar image fenix Teun Lassche ♦ commented ·

Tks you so much

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