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cajohnst avatar image
cajohnst asked

BMV-712 Unable to Connect

My iphone 6s won't connect to the BMV712. It shows up in the app, when I click to connect it shows "connecting" and the progress bar gets to 20% and never progresses. After a few minutes it says "unable to connect". I tried uninstalling the app and reinstalling, no luck. I unplugged the cable to the unit and it drops off the selection screen from the app, then it pops right back up when I plug the cable in again.


It suggested a firmware update several months ago, the update failed a few times and I think finally went through. I don't think it's worked right since. Any suggestions?

Bluetooth
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1 Answer
Matthias Lange - DE avatar image
Matthias Lange - DE answered ·

https://www.victronenergy.com/live/victronconnect:start#troubleshooting

Have you tried to use another (non Apple) phone?
What cable do you unplugged/plugged?

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tom-fulwood avatar image tom-fulwood commented ·

I have tried iPhone & Macbook, on the MacBook you can see and connect but it now says there is no firmware. When you try and load it gets stuck on 9% then times out.

As far as I'm aware you can only connect with bluetooth.

Cheers

Tom

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