question

gs-nz avatar image
gs-nz asked

VRM firmware update not working for VE.Direct MPPT - Error 1300

I’m having problems with VRM remote firmware updates. I’m on latest release v2.20. It's happening with a stable fibre internet connection, as well as 3G/LTE connection on two different modems.


With all VRM settings enabled etc…


Remote VEConfigure works OK – I can download and upload configuration for my multiplus no problems:


But the remote firmware doesn’t work most of the time – after a minute or so of this:


I get:


A couple of times it showed me a list of devices (very very rare) – sometimes incomplete, and still with a warning message:



But I managed to update two of my MPPTs that way… Also, I sometimes get, which I know is untrue:



During the scans my remote console goes like that – I guess this is intended?


Then after a few minutes it slowly comes back on:


The system is located in New Zealand, and the lag to victron servers is approx 400-500ms - could that be possibly related?



Should I try something else to get this working better somehow?

VRMfirmware updateerror
vrm-1.png (45.0 KiB)
vrm-2.png (59.1 KiB)
vrm-3.png (6.7 KiB)
vrm-4.png (56.0 KiB)
vrm-5.png (28.5 KiB)
vrm-6.png (17.3 KiB)
vrm-7.png (33.0 KiB)
vrm-8.png (42.0 KiB)
vrm-9.jpg (23.3 KiB)
15 comments
2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

mvader (Victron Energy) avatar image mvader (Victron Energy) ♦♦ commented ·

Hi, I’ll ask support to take a look. Is it ok if they login to your system for Diagnostics?

0 Likes 0 ·
gs-nz avatar image gs-nz mvader (Victron Energy) ♦♦ commented ·

Yes, absolutely! I'm over 1000km from home, but within reasonably good internet coverage - most stable connection would be during European business hours (when we're parked for the night). VRM ID 16907.

0 Likes 0 ·
Izak (Victron Energy Staff) avatar image Izak (Victron Energy Staff) ♦♦ commented ·

The problem appears to be on a much lower level, it is not the firmware update feature itself, but in communicating with the USB-serial devices. I created a bug report and assigned it to my more hardware-savvy colleagues.

0 Likes 0 ·
gs-nz avatar image gs-nz Izak (Victron Energy Staff) ♦♦ commented ·

Thanks, let me know if you need anything. In case this is relevant - I'm only using Victron USB dongles, except for the USB hub.

0 Likes 0 ·
Show more comments
2 Answers
mvader (Victron Energy) avatar image
mvader (Victron Energy) answered ·

The problem was sourced down to be particular to a certain type of USB hub. Its was solved by replacing it by something else.

The details, for example why with that particular USB hub (-chipset) normal operation does work; and firmware updates don't is on the list to be investigated by Victron.


For details; read the comment thread.



2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Paul B avatar image
Paul B answered ·

Have you tried to manually update this to the latest firmware now 2.23 and see if that helps.

I am using a wifi extender to connect to my Venus GX thus I am hard wired using RJ45 to the range extender. wirks very well for me. but then I only have the multi connected off that, and no other ve direct products.

anyway this may help and may not


I found My venus GX was very slow when using the internal wifi modem and very short on range


Good luck and I hope you get it sorted.

2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Related Resources

VRM login page

VRM documentation

VRM API documentation

How to change the Owner of a VRM installation

Additional resources still need to be added for this topic