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warmtone asked

New Victron 12/15 Bluetooth battery charger not recognised by iPad or MacBook pro

I have just received a brand new Victron 12/15 Bluetooth battery charger.

I downloaded the iPad app, switched on the Victron and tried to pair USB via he VictronApp.

The device could not be found. I tried turning off the Victron and starting from scratch - no luck

I tried re-setting the Victron holding the mode button for 10 seconds - no luck.

i tried my MacBook pro with the Victron app - same result.

in absolute desperation I tried my crappy Samsung Note 2 - to see if bluetooth was Working on the Victron using Samsung device settings. The Victron device was instantly recognised and I paired using 000000.

I am yet to download the Androi App to do a proper install.......I understand pairing has to be done via the App.

But why doesn’t the a Mac work?

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warmtone answered ·

Update:

i restarted the iPad and launched the App For the Victron 12/15 charger

Device immediately recognised!

Now working fine........

This is the first time I have had to reboot the iPad to get a Bluetooth connection to work.

All good and a nicely designed/built product - but BT connectivity more of challenge than expected.

The User Manual needs more on the process to get Bluetooth working.


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Guy Stewart (Victron Community Manager) avatar image Guy Stewart (Victron Community Manager) ♦♦ commented ·

Happy to hear you got it going, Thanks for reporting back. "Have you tried turning it off and then on again?" is a classic troubleshooting step because it works!

Regarding improvements to the documentation, Do you mean the user manual for VictronConnect, or the User manual for the 12/15 charger?

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