Venus gx showing Multi in device list after recent update,with no multi installed,and unable to remove it
asked
Venus GX showing mystery device after update
@Mark, have you tried rebooting the Venus? This will usually clear any devices that aren't currently connected from the Venus' memory.
Hi Justin,
yes tried several reboots with no success!
not shown on the devices on the VRM but comes up on the Venus device list!
Hi Mark, thanks for your help, looks like you found a bug:
If you connect a Multi (with somewhat older firmware), then switch that off, and then remove it, the GX Device will remember there is one and there is now way to remove it yourself. Other than connecting a Multi again, switching it on, and then removing it without first switching it off from the GX Device.
We’ll fix that, and in the meantime as you know have fixed it for you remotely.
Thanks again for your help and have a good day, Matthijs
