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christos avatar image
christos asked

Victron Connect has stopped working

I have an Asus pc which is connected all-time in my Victron mppt's

i recently made a format and reeinstalled windows 7 ultimate genuine software

everything in the pc is working flawless, but

when i installed the victronconnect and run it

i get a message " the program has stopped working" and "close the programm"

i cannot run it and get a blank window with this message.

i tried to run it as administrator but, same thing

i saw in properties that victronconnect is running compatible to windows xp sp2

i even changed this to run it in compatibility with windows 7, but same thing.

i even tried to download v4.3 which i had before and was working with no problem but, victron is giving me only v5.19

i even ran a winfix utility for everything in the system but, no glitches no corrupted or missing files and no problems.

i've spended 5 days trying to make it run.....no results

please advise


( i'm having bbq fish to ease my sorrow )

VictronConnect
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Alexandra avatar image Alexandra ♦ commented ·


@Christo. How was the fish ;)

The issue here will be the New Windows install. It it as up-to-date as Microsoft supports? And all your drivers also?

It does sound like something is missing in the install. For some programs it is netframework. I am not totally certain what Victron connect needs in terms of extra features.

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Jaco Reinecke avatar image
Jaco Reinecke answered ·

Hi,

Recently I used VictronConnect on my tablet, Win10 64bit.

The moment I connect, in my case, the MK3 cable, the mouse goes ballistic over the screen.

To fix it, I first start the VictronConnect software, then connect the MK3 cable, the connect the VenusGX to it.

My point being, the software got excited and by changing the sequence when I connect the cable, solved the problem ... I did not report it no.

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