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shawn-gordon avatar image
shawn-gordon asked

Cerbo GX Release Date and Availability?

Wondering if there is a realistic arrival time for the new Cerbo GX and GX touch 50? It originally said on the Victron site that it was expected in February, and then it got changed to March, and now there is nothing listed on the site. Need to know because I have a project we are in the middle of and waiting on it to complete. Just trying to maintain customer expectations...

cerbo gx
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3 Answers
mvader (Victron Energy) avatar image
mvader (Victron Energy) answered ·

Hi all, yes I understand the confusion.

Here are the details: the first batch is already shipped out; and was sold out even before it came into our stock. So we made my February promise :-). (But only for those that ordered first, sorry for that)

Next batch, arriving in two weeks, also already sold out completely.

Batch there after, arriving another two weeks later, is already partially sold out. But not yet completely.

Indeed I took the feb/march line of the website.

Distributors can see detailed availability on our ordering website: and to secure something, they can place an order. And (unless some issue that halts production comes up) can rely on the dates shown and confirmed. But, this product is new, and as always, no hard promises. So please contact your distributor for details.

i can assure you that everyone is working hard to get production capacity up asap; but there are always ramp up times, small things to improve on the line, etc.

So, thanks for all your enthusiasm! ;o). Hope that clears it up.


ps. And yes Corona virus might end up causing issues too, also for products made in India or even in Europe. Almost all Victron products, as well as any electronic product for that matter, nowadays contains one or more components made in China. So far all is fine though.

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shawn-gordon avatar image shawn-gordon commented ·

Thanks for the reply and clarification. I placed my order about a month ago, so I am hopefully one of the buyers of those first 2 already sold out shipments. How can I find out about this? Thanks.

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mvader (Victron Energy) avatar image mvader (Victron Energy) ♦♦ shawn-gordon commented ·

Hi Shawn, you’ll have to ask your dealer.

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shawn-gordon avatar image shawn-gordon mvader (Victron Energy) ♦♦ commented ·

Hi again. I asked my dealer, and he has very limited information. This was his response: "They don't send out ETA for shipments, they just post on their dealer site. This is what is posted currently. If a US shipment was scheduled it would be listed. All it really means is that the first shipment due to arrive in the Netherlands in 3 weeks time has been pre-allocated. It doesn't say how many or to whom. Regular shipments take two months to come from Europe, they may decide to fly some over but there is no guarantee." We are US based and purchasing in the Mid-Atlantic region.

Do you know when the shipment is coming to our region? Is there a way to get a more detailed time frame. Our dealer does not know what shipment he is getting or when it is estimated to come.

I am happy to email you direct if that would be better.

Thanks again.

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Daniël Boekel (Victron Energy Staff) avatar image Daniël Boekel (Victron Energy Staff) ♦♦ shawn-gordon commented ·

Hi @Shawn Gordon

If your distributor / dealer ordered in time, one of the first batches should arrive soon, but when that's already sold out with them, then the next batch takes more time of course.

I was lucky to order one in time and that has sort of arrived (delivered at a neighbor), I ordered that one one month ago.


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Matthias Lange - DE avatar image
Matthias Lange - DE answered ·

Today we got our first 3 units (Cerbo + touch 50), but when we get the next delivery is not sure maybe in March. idk

I think the demand is much higher then Victron expected. So I think all units of the first batch are already sold. We can only hope the next batch is big enough to fulfill all orders.

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ttbb avatar image ttbb commented ·

Well my reply above is a little inaccurate as to the official release but still may result in delays fulfilling the next batch.

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shawn-gordon avatar image shawn-gordon commented ·

Thanks for responding. Where are you located? I am in the Mid-Atlantic region of the US and wondering when we will be able to get them. Are these units that you received available for purchase?

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Matthias Lange - DE avatar image Matthias Lange - DE ♦ shawn-gordon commented ·

I'm from Germany.
All of the units we received are already sold or for our own test bench, sorry.

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nebulight avatar image nebulight commented ·

Throw up some youtube videos for users. I'm curious to see how responsive the touch screen is compared to my Pi :)

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Matthias Lange - DE avatar image Matthias Lange - DE ♦ nebulight commented ·

@nebulight
https://www.youtube.com/watch?v=6SunT-1R9c8
I would say it is very responsive, if there are any lags than not because of the display but because of the cerbos CPU is at heavy load.
But in this short clip no other devices are connected. In the next days/weeks I will install/connect 6 MultiPlus-II, MPPT Charger, Lynx CAN.Bus Shunt and temperature sensors to this cerbo.

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nebulight avatar image nebulight Matthias Lange - DE ♦ commented ·

Thanks. Looks good!

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ttbb avatar image
ttbb answered ·

I should image the situation in China is the obvious factor here. Even if like the MPPTs they are made in India that is not to say all the components are. It would be illogical to release a new product if there are supply cain issues.

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