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moodlyd avatar image
moodlyd asked

Multiplus II Grid Relay Failure - Grid Code Password

Good Day, I have a MultiPlus-II 48/3000/35-32 230V SKU: PMP482305000, operating for about a year on ESS. We have had load shedding a bit in South Africa, and recently we had extended power outages in addition to load shedding. For the past few days, a grid relay fault has been appearing shutting down the unit. I double checked the wiring, especially the neutral, and all ok.

I had to bypass the unit.

Please may I have the grid code password to disable the grid code relay.

Multiplus-IIESSerrorRelay
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2 Answers
Rob Duthie avatar image
Rob Duthie answered ·

Hi

Victron won't release grid codes over forums etc, you have to go to your supplier dealer to get this. Have you updated the mulitplus to the latest firmware versions?

As there are some updates to this for grid related issues.


Regards

Rob D

NZ

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moodlyd avatar image moodlyd commented ·

Hi, will double check the firmware but should be at least 6 months since last update.

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Guy Stewart (Victron Community Manager) avatar image
Guy Stewart (Victron Community Manager) answered ·

Hi @Moodlyd,

Please go step by step through the troubleshooting steps for the relay error.

I presume that it is error 11 you are seeing?

https://www.victronenergy.com/live/ve.bus:ve.bus_error_codes#error_11_-_relay_test_fault_-_installation_error_or_possibly_relay_failure

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moodlyd avatar image moodlyd commented ·

Hi, i did follow the step by step process and problem still exists

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