question

willowfarm avatar image
willowfarm asked

Can’t connect to remote console

Hi all

For a few days now I cannot connect to the remote console either through Victron connect app or VRM.

Any advice please? As I cannot monitor battery levels which are critical this time of year.

Thanks

gx deviceremote console
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5 Answers
Daniël Boekel (Victron Energy Staff) avatar image
Daniël Boekel (Victron Energy Staff) answered ·

Hi @willowfarm and @valos

What does the VRM site say about the last connection? ('last updated')

about wifi acces:

https://www.victronenergy.com/live/venus-gx:start#small_button_located_to_the_right_of_the_green_14-terminal_connector_block

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willowfarm avatar image willowfarm commented ·

We don’t have separate GX, it’s in the multiplus.... I don’t think we have a button to press?

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willowfarm avatar image willowfarm commented ·

It says last updated 4 days ago

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Daniël Boekel (Victron Energy Staff) avatar image Daniël Boekel (Victron Energy Staff) ♦♦ willowfarm commented ·

Then your GX device doesn't have a working internet connection, or the GX device is not working.

can you reach it on your local network?

the MultiplusII GX has a 'reset' button that should have this function. try it.

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valos avatar image
valos answered ·

Same here, I have a Venus GX device and can't access its remote console since 11-Jan-2020.

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willowfarm avatar image willowfarm commented ·

Thanks. I can’t even see the ‘Venus’ on my WiFi list anymore?

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willowfarm avatar image
willowfarm answered ·

Thanks. I can’t even see the ‘Venus’ on my WiFi list anymore?

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valos avatar image
valos answered ·

It says:

Last updated a few seconds ago, status OK


When I try to open the console from VRM I see this error message:




1578863689081.png (8.5 KiB)
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klim8skeptic avatar image klim8skeptic ♦ commented ·

What do you see in "device list"?

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remote.jpg (48.9 KiB)
willowfarm avatar image willowfarm klim8skeptic ♦ commented ·

Here it is:

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24b05b10-eb6d-48bb-afef-3405066e88de.png (517.2 KiB)
klim8skeptic avatar image klim8skeptic ♦ willowfarm commented ·

What tip does it bring up when you click "learn more"?

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willowfarm avatar image willowfarm klim8skeptic ♦ commented ·

When I click learn more:

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8f5c376a-793d-4e63-870a-54d0792a0c71.png (559.5 KiB)
willowfarm avatar image willowfarm klim8skeptic ♦ commented ·

That link leads to:

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9cd2f71e-c642-4180-a61b-74d3c28a9d69.png (3.6 MiB)
klim8skeptic avatar image klim8skeptic ♦ willowfarm commented ·

That's pretty funny (I didn't know that would happen) :).

Any clues after you have read 5.6?

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willowfarm avatar image willowfarm klim8skeptic ♦ commented ·

I clicked ‘reset’ button on the multiplus and I have connection back! Thank you for your help

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valos avatar image
valos answered ·

It is working again here. I didn't do anything to fix it though.

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Related Resources

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Remote Console on VRM - Troubleshooting