Everything has been working fine since installation 2 years ago. Now when opening VE app on either my MacBook or IPhone it discovered the device but gets stuck loading at 20%. Have followed support protocol to reset password but there is no option to actually choose a new password in either format! Have also unpaired device from Mac Bluetooth but this changed nothing also. Please do not send me back to the troubleshooting manual as I have followed its suggestions and no luck. I am fine with using device with either Mac or IPhone, does not have to be both. Any suggestions greatly appreciated