question

at42 avatar image
at42 asked

VictronConnect reporting incompatible error with windows 7

Hi,

I'm new here.

Just bought a phoenix 24/500 and a VE direct USB cable.

Downloaded the software to my windows 7 laptops, one is starter the other 7 pro.Both bring up the same error: you are using an incompatible OS.

OS detected 0.0.0

Min supported 7.0

Victron connect Version 5.15

Help greatly appreciated,thanks

VictronConnect
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2 Answers
Guy Stewart (Victron Community Manager) avatar image
Guy Stewart (Victron Community Manager) answered ·

Thanks for reporting this @at42.

The bug has now been fixed in VictronConnect 5.16.

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Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Guy Stewart (Victron Community Manager) avatar image
Guy Stewart (Victron Community Manager) answered ·

Hi @at42,

The developers are working on this bug and it should be fixed very shortly.

Apologies until then.

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Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

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