question

Mathew Hamilton Green avatar image
Mathew Hamilton Green asked

VE Direct Smart Dongle V2.19 will not update to V2.23

Did an App update on my Victron Connect app and then when i went in it found the inverter as normal but then said I needed to do an Firmware update on the dongle...

I click on the UPDATE button but nothing happens.
Currently just leaving it for about an hour but still nothing.
It did an update quickly when I first bought it and updated.

Can anyone help me as I cannot monitor my inverter or use it remotely via the dongle and I need to!

CheersMat

Bluetooth
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6 Answers
Mathew Hamilton Green avatar image
Mathew Hamilton Green answered ·

I have just updated the App today.
I have an iPhone XS.
I am using the 500W 12V Victron Inverter.

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Mathew Hamilton Green avatar image
Mathew Hamilton Green answered ·

Hi

Any update on this?

I installed the Bluetooth dongle as the inverter is not in an easily accessible place to turn on or off.

Do you have an estimated time for this to be resolved?
Any workaround?

Cheers
Mat

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Mathew Hamilton Green avatar image
Mathew Hamilton Green answered ·

I also now have no way of knowing what power I have left in my leisure batteries...

Any update?
Any acknowledgement of the issue?

Please respond...

Thanks...

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jperez (Victron Energy Staff) avatar image
jperez (Victron Energy Staff) answered ·
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Mathew Hamilton Green avatar image
Mathew Hamilton Green answered ·

Latest version isn’t coming up in IOS App Store??? How do I get it??

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Mathew Hamilton Green answered ·

All working now... Wasn't saying UPDATE and now it is...

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