question

johan-grobbelaar-snr avatar image
johan-grobbelaar-snr asked

We have a problem with the CCGX connecting to the VRM Portal

We have a problem with the CCGX connecting to the VRM Portal. The CCGX indicate that there is no error with the VRM online portal connection. We can ping the device, also the remote console is 100%. We removed the previous installation to re-install in an effort to resolve the problem, when the installation became disconnected from VRM Portal. We succeeded in updating the firmware online, without success in restoring the comms. What can we do?

VRMCCGX Color Control
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1 Answer
Daniël Boekel (Victron Energy Staff) avatar image
Daniël Boekel (Victron Energy Staff) answered ·

Hi @Johan Grobbelaar snr

What exactly is not connecting? how are you reaching the remote console when it is not connected to VRM?

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