question

gilles-powr avatar image
gilles-powr asked

EV charging station NS does not deliver power

I installed the EVCS NS station and it refuses to put power in a car (tried with a Tesla and a VW, and gives the same result).

  • Charger detects there is a car
  • Car detects charger and shows up to date current limit
  • Repeatedly did the "CP calibration", just in case

When I press "Start" in the manual mode, the charger shows this:

Great, this website is just as broken and every time I upload a picture time it says "Parsing response failed." . Just imagine a helpful picture that shows my problem.

On the victron charging station it shows next to the green cable 3P but in the green car shape it says "Charging 1P 0.00 kW". Meanwhile the car does not receive any power.

I updated the FW of the charger and the GX device. Is there anything I can do, or just return it and buy something else? Also why does it indicate 1P charging when everything is connected with 3P?

evcsev charger ns
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3 Answers
Lucian Popescu (Victron Energy Staff) avatar image
Lucian Popescu (Victron Energy Staff) answered ·

When pressing start charging, do you hear the relay inside the EVCS closing?
There were few cases where one of the connectors inside the EVCS were unplugged, so it might be the same issue.

We know about the "Parsing response failed" issue, we are preparing to move the Community Portal to a different platform, in few days it should be solved.

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gilles-powr avatar image gilles-powr commented ·
I hear a faint click when I press "start".

I understand there should be two relays in the newer models, not sure if I can distinguish between 1 and 2 clicks :-)

Should I open up the EVCS? Or does that immediately void warranty?

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nickdb avatar image nickdb ♦♦ gilles-powr commented ·
You are free to open it. Just do it safely with everything isolated.
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gilles-powr avatar image gilles-powr commented ·
So yeah...

I opened it up. See picture on the other forum. Connector was hanging out, I assume during transport. It sits in there very loosely.

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nickdb avatar image
nickdb answered ·

There is a note about this site issue pinned to the section, and what to do about it (repost on the new forum).

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gilles-powr avatar image
gilles-powr answered ·

OK, thanks for the hint. I reposted on the new forum, where you can look at the screenshot.

https://victron.discourse.group/t/ev-charging-station-ns-not-delivering-power/1122

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Lucian Popescu (Victron Energy Staff) avatar image Lucian Popescu (Victron Energy Staff) ♦♦ commented ·
So problem solved?
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