question

jko86 avatar image
jko86 asked

Firmwareupdate with Synchronized Charging for Pheonix Smart Charger IP43

In the changelog of Phoenix Smart Charger IP43 Firmware 3.31 it is mentioned that synchronized charging will be released in future versions. I own the 230V Version and there is still no firmware update available with this feature.


When will this firmware update released?

battery chargingfirmware update
2 comments
2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Alexandra avatar image Alexandra ♦ commented ·

@jko86

Quite literally a question that in the community guidelines that is mentioned not to ask.

When is x y or z available....

0 Likes 0 ·
jko86 avatar image jko86 Alexandra ♦ commented ·

Dear Alexandra,

regardless any "rules" this is the worst answer I have ever heard from a "customer service".

I will share this really bad experience in my community. For your information I have returned the 230V Smart IP 43 to the dealer and have ordered the 120-240V Version. Another solution was not possible because I got no support and Victron obviously sell products with outdated firmware.

BR

0 Likes 0 ·
0 Answers