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Samuel Wingstedt avatar image
Samuel Wingstedt asked

Multiplus GX connection problem to VRM

I am trying to connect my brand new Multiplus GX to the VRM app. It is connected to a working ethernet cable, and has AC in. The VRM ID printed on the sticker cannot be found when I try to add a device in the app.


What should I do?

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Ole Saether avatar image
Ole Saether answered ·

Have you connected a battery to the Multiplus GX?

Also, make sure that the first 3 points here are fulfilled:
https://www.victronenergy.com/live/ccgx:start#trouble_shooting_data_logging

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Samuel Wingstedt avatar image Samuel Wingstedt commented ·

There is no battery connected, only bypassing AC.

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Ole Saether avatar image Ole Saether Samuel Wingstedt commented ·

I believe you need a battery for the Venus GX device inside the Multiplus GX. It is the Venus GX that sends data to VRM.

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