Hello, I'm hoping someone can help me. I've just finished installing my ESS which includes a Multiplus 2 GX. 2 days ago I was able to see my ESS in the VRM (connected via Ethernet cable via my router to my laptop). Today I logged into the VRM in order carry on setting up things, but although I could see my installation, it would not update (last updated said 2 days ago). I could not figure out how to sort this so thought I would try deleting my installation and then adding it again. However I can't get the VRM to let me add the installation. My PC can see the multiplus on the network, I put in the correct VRN ID code, but access is denied. In hindsight when I was trying to get the VRM to update data for my installation I noticed that 2-way communication was disabled (this wasn't the case 2 days ago though), so I wonder if its because of this, and I wish I had tried to go to venus.local before I deleted my instillation from my VRM. Do I need to ask Victron to unlock something? Hoping one of you has overcome the same issue, and know how I can sort this.