question

thomasw3 avatar image
thomasw3 asked

Cerbo gx must constantly be reset

My GX 50 display goes blank and the Cerbo-s GX stops responding disconnecting the power causes a reboot and the pair are up and running again. I saw several posts in the group with similar problems but no solution. Thinking that the USB may occasionally be drawing too much current I connected the USB to a source from the batteries. The problem persists. We are presently traveling in Labrador and Newfoundland so communications are poor and battery power is critical. Victron support has been a disappointment taking a week to respond and offering no troubleshooting or fix solutions. We will have WIFI for 2 more days so any suggestions would be appreciated.

cerbo gx
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3 Answers
thomasw3 avatar image
thomasw3 answered ·

I loaded the newest fw after the first time it happened. I can not connect with my phone after it happens until restart.

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Paul B avatar image
Paul B answered ·

Try connecting using your phone via Bluetooth or WiFi and see if you can get a screen. Also make sure the cerbo is on the latest release fw.

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Fideri avatar image
Fideri answered ·

@Thomasw3

I don't know your ecosystem but what if you disconnect the touch 50 and only use another device like your phone until you find a solution?

Not ideal but it could work in the interim.

F.

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Fideri avatar image Fideri commented ·
Reading the messages again, I now realize my suggestion has already been tried.

F.

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