question

Alexis Kalogerakis avatar image
Alexis Kalogerakis asked

Victronconnect connection issues with MultiGrid

Hello,

i'm trying to connect with Victronconnect to Multigrid with MK3 from my andriod but Victronconnect can't find any device.
MultiGrid have 2685460 Firm and my phone is Huawei p9 with andriod 7.

Need to check something else? Maybe something to my phone?

MK3 works fine with VE configuration tools, Victron connect works fine with VE Direct and smart dongle.

Thank you!

VictronConnect
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Guy Stewart (Victron Community Manager) avatar image Guy Stewart (Victron Community Manager) ♦♦ commented ·

@Alexis Kalogerakis -

Could you please try and connect and then create and post the service report:

https://www.victronenergy.com/live/victronconnect:start#how_to_create_a_victronconnect_service_report

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Alexis Kalogerakis avatar image Alexis Kalogerakis Guy Stewart (Victron Community Manager) ♦♦ commented ·

Hello Stewart,
sure i'll try it in a bit.!
Thank you!


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Alexis Kalogerakis avatar image Alexis Kalogerakis Guy Stewart (Victron Community Manager) ♦♦ commented ·

Can't upload as file the report because of invalid file.

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maina avatar image maina commented ·

Am totally stressed as i was depending on my android to configure my multiplus-II but its requesting a password to activate the settings.where do i get the pasword

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maina avatar image maina maina commented ·

Is it availlable or i should just leave my inverter unconfigured for now?

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Guy Stewart (Victron Community Manager) avatar image Guy Stewart (Victron Community Manager) ♦♦ maina commented ·

Please check your email

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2 Answers
Guy Stewart (Victron Community Manager) avatar image
Guy Stewart (Victron Community Manager) answered ·

Thanks for reporting @Alexis Kalogerakis

I will pass it on to the developers.

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Alexis Kalogerakis avatar image
Alexis Kalogerakis answered ·

@Guy Stewart (Victron Community Manager)
Just try it with ReMi 7A with android 9 and EMUI 10 and works fine.
My mobile have EMUI 5.0.3 and android 7, maybe i have compatibility issue.

Can i have the password for "Enable settings" please?

Can you report it to developers please?

Thank you.

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