Victron Energy Publication_Victron RS 45 100 Issue.pdfPlease refer to the attached Victron publication dated July 28, 2023, issued/signed by Victron Energy CEO Matthijs Vader. One of my 450/100s suddenly developed the exact fault mentioned in the publication on Friday March 22, 2024, causing 50% reduction in solar energy production for my home which is 100% off-grid, leading to load shedding and switching off of some critical equipment. It was a painful experience for my family. So, I returned the faulty 450/100 to the Victron distributor who sold to me with a request for replacement for the faulty one (super urgent) as well as the still-working one because I was concerned that the still-working one could fail suddenly and throw my home into total darkness which would be unbearable. The distributor told me they were going to process my request on only the faulty one and that the still working one had to become faulty before they could process any replacement on it. The distributor also told me they did not have any 450/100 in stock. I had to buy a new one from another distributor on March 25, 2024, installed and commissioned it same day because of the impact /potential impact on my family. Well, today the first distributor gave me a replacement unit with serial number between serial number between HQ2216 and HQ2236. Both the faulty one and the so-called replacement have serial numbers starting with HQ2219. This is to say the least, surprising to me. They also maintain that the still-working unit must fail before they would replace it. PLEASE DID I READ THE ATTACHED VICTRON PUBLICATION WRONG? Or is it just the distributor that is being unnecessarily difficult.