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mfred68 avatar image
mfred68 asked

Warranty question

I have see many good deals on Ebay of multiplus ii inverters, brand new, but several hundreds cheaper than Victron suppliers outside of ebay.

But my concern is Warrantees. If I bought a new inverter via ebay, how does a warrantee claim work? Do i need to go via the ebay seller, which may no longer be around?

How do warrantee claims work in general with Victron products?

multiple inverters
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2 Answers
Matthias Lange - DE avatar image
Matthias Lange - DE answered ·

https://www.victronenergy.com/support/warranty-and-repairs

Normally warranty first goes through the seller from whom you bought the device.

With the serial number you can check who was the original distributor and send him a support request.

https://www.victronenergy.com/support

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nickdb avatar image
nickdb answered ·

To add, its not usually warranty that is a problem. Its getting help and support and when you go for the cheapest seller you will get none of that.

Inevitably that leads to unhappy posts on the forum.

Support someone who has an investment in skills, even if it costs a bit more.

This is somewhat specialised gear, and you wouldn’t go with the lowest cost medical or legal advice;)

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mfred68 avatar image mfred68 commented ·
The trouble is that when your on a very limited budget for a diy project, it's a case of not having the funds to spend more than I can afford..
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