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jensvictron avatar image
jensvictron asked

VE Configure 3 not working after firmware upgrade of Multiplus II to v510

I upgrade my MultiPlus II (5000/48) to v510 and now try to configure it with VE Configure 3 (v9004236) but I am getting an error message that I need a newer version of VE Configure 3... but there is no newer version. Any idea? Does anybody has an older firmware so that I can downgrade it?

Multiplus-IIfirmware updateVEConfigure 3
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9 Answers
mvader (Victron Energy) avatar image
mvader (Victron Energy) answered ·

Solved! An issue in a sync system we have - this is not the first time and we'll look into making sure it can't happen like this ever again.

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infi avatar image
infi answered ·

They update the firmware first but not the software yet. The only solution for me was a downgrade the firmware to v508.

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Matthias Lange - DE avatar image
Matthias Lange - DE answered ·

@Jens.Victron

Thanks for reporting, Victron is working on a solution.

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martin-kunz avatar image
martin-kunz answered ·

for me itś not solved victronconnect beta 6 does not serv the latest firmware v510 . 48/3000 GX and 48/3000 cannot correspond together - firmware failure.

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nickdb avatar image nickdb ♦♦ commented ·

This topic is about veconfigure. the 5.10 firmware is not yet bundled with the beta VC app nor production release, so it won't be found. Manually update via veflash. What is bundled is documented in the release notes.

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martin-kunz avatar image
martin-kunz answered ·

may be the hole victron company needs a total reorganisation - may be - there is more than the device software is totaly confused - victron lost there stars.. i' m not satisfyed for now .

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lee-taylor avatar image lee-taylor commented ·
Alternatively maybe you should do as Victron suggests and hold off on updating the firmware unless there is a specific function you need or if it fixes a specific issue.
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office avatar image office commented ·
Ja, das zieht sich durch - Laderegler, die am laufenden Band abgeraucht sind - sterbende Cerbos - Softwarechaos - ich bin tatsächlich am Überlegen, mich mit "Chinaschrott" zu beschäftigen!
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julian123456 avatar image
julian123456 answered · 
Same problem..
where can I download the version v508 for Victron MultiPlus II 48/3000/35 GX ? I can't find these on the website victron proessional

thx


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martin-kunz avatar image
martin-kunz answered ·

@ julian use the victronconnecttool - you get the option to downgrade the firmware to the V508 version klick on the upper right button to get version info


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office avatar image
office answered ·

Gibt es von Victron eine Lösung? Läuft die V510 nun?

Das Problem ist seit 6 Tagen bekannt!!!!

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Matthias Lange - DE avatar image Matthias Lange - DE ♦ commented ·

@office

Was genau ist dein Problem?

Ich habe heute problemlos ein System über das VRM Portal auf 510 geupdated und konfiguriert.

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mvader (Victron Energy) avatar image
mvader (Victron Energy) answered ·

Thank you for your help @Matthias Lange - DE !


For anyone else reading this thread:

- our stats show already more than 3000 systems running the new version v510; without problems.

- I am not aware of any problems.

- for anyone considering to update: please understand that (a) updating this product group, your Multi or Quattro, is something to be done by your installer. That update process is too complicated to do it yourself. See also all the warnings. And (b) there is normally no reason to update Multis and Quattros.


I hope above puts any uncertainty wrt v510 at ease and also discourages people not familiar with this type of update to try do it themselves.

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