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I have added my office email as an additional user to my VRM portal, but am not receiving the verification email.
Even tried <another> after adding *@victronenergy.com to the email white list on the server.
Nothing in the spam folder either.
Can anyone assist?
Mike
<moderated to remove personal info that would be a spam magnet>
I assume you've enabled alarms for that user under the Settings==>Alarm Rules tab?
You don't actually need the verification. If you are an admin, and those users already exist on VRM, they will have access when they log in.
To receive alerts, you need to check their site notification settings but they should have received a mail saying they have been added.
Or do you mean the original verification email when you sign those new accounts up to VRM?
We have checked the backend, for the new addresses, emails were generated and marked by the SMTP servers as delivered. So it is unfortunately something on your/ISP/filtering provider's end.
No other reports either of issues.
Not a solution but it could be related. The forgot password link on VRM doesn't work for me either. I never got anything from Victron despite trying over several days. I even reviewed my email logs. In the end, I had to create a new account. For that, I got the activation link!
F.
