Hi! I accidentally removed myself from the list of administrators on my system! How can I restore it? Thank you!
asked
Accidentally deleted my account. Help!
You can request access again if you know the portal ID. Wait for an admin to give you access if there is another one.
Or you can contact an Admin you know to invite you back and grant the access level.
Спасибо за ответ. Есть еще один, но он уже не имеет отношения к системе (бывший установщик) и помочь мне не может. Возможно, есть другие способы?
Perhaps there is another way to restore access to the VRM? Maybe there is a technical support email regarding this issue?
Are you the only user of the account?You will be able to regain access very easily then. It is done the same way you add a new installation.
If you are not. You have to do your part first. Request access. If they refuse access to the site then other action can be taken.
But you need to prove you are the owner of the site or an authorised Admin first.
This is for security reasons, I am sure you appreciate that.
The system is located at my home and I have physical access to it 24/7. How can I prove that the system is mine? I appreciate Victron's security, but I'm stumped. The only user left in VRM will not be able to help me
Is it technical ability on the part of the other user? Can you not ask for their vrm details (login and password), login with their account and restore yourself?
A more official line of support is here. Being able to give VRM number and a few key details will help. Which if you have physical access to is easy to fulfil.
Thanks again for your help! Technical support helped solve my problem.
