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gw0soo avatar image
gw0soo asked

Why does VictronConnect not run on either of my computers? One's running win 8 the other one's on 10

VictronConnectsoftware
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wkirby avatar image wkirby ♦♦ commented ·

Which software is that?
What errors do you get?

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wkirby avatar image
wkirby answered ·

This is weird.
I have just downloaded the version here: https://www.victronenergy.com/support-and-downloads/software

I have built a fresh Windows 10 VM and installed VictronConnect 5.8 on it. It works no problem.

It seems there is some sort of problem with your computers. How two different computers can exhibit the same problem is a bit of a mystery. Perhaps there is some sort of security that is blocking the application.
Otherwise, it's going to be a bit of a challenge to diagnose computer issues from here.

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gw0soo avatar image
gw0soo answered ·

Yes I know I have the cable but the software on my pcs will not open, I've downloaded it several times now.

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rob8888 avatar image
rob8888 answered ·

I can't get it to work on Windows 10, standard HP laptop. Tired multiple downloads, no luck

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shade2u2 avatar image
shade2u2 answered ·

I am having the same issue with an older Dell running Windows 10.

It appears to install (done it 4 times). When trying to run the program, the VictronConnect white screen opens, but then it just closes back out.


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kevgermany avatar image kevgermany ♦♦ commented ·

I've just had the same problem. So I deleted and reinstalled. Also running Win 10. Works fine now, but something had changed that stopped it working.

I had the same issue with other software, so I suspect it's Windows up to its usual tricks. Some things never change.

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