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zain avatar image
zain asked

VRM data download issue

Hello everyone,

The issue i have is that i am trying to download the data from the VRM portal. I have many systems and have easily downloaded 6 months data at once via the link arriving in my email. There is just one system whose data i am not able to download. It can download of a day but not even a month.

The system whose data i am wanting to download is a very large system, its data on the VRM Advanced tab also takes time to load. Its understandable that it cannot be directly downloaded and would hence need to send a request. But i have been sending a lot of requests, and i do get the popup warning that the request is underway. But i never seem to receive any email with the link.

What do i do? every day is a day gone with the lost data.

vrm advanced
2 |3000

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1 Answer
Guy Stewart (Victron Community Manager) avatar image
Guy Stewart (Victron Community Manager) answered ·

Hi @Zain,

There were issues with larger exports that I reported to the VRM team.

I’ll follow up and report back.

5 comments
2 |3000

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

zain avatar image zain commented ·
Thank you!!
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zain avatar image zain commented ·
Hi, is there any update on this?
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