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philspain avatar image
philspain asked

Blue Smart Charger I can't see in app

I can't see my Blue Smart charger in the app I bought the device about 10 months ago and it was fine on my old phone but it is now broken when I open the app its not there all I see is my Battery Monitor. I have tried the Orange scan button but still not showing

charger
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Alexandra avatar image
Alexandra answered ·

@philspain

If you are on android, check that your location services are on.

There are other troubleshooting steps in the manual.

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philspain answered ·

Yes Location was on I tried the list earlier with no luck

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philspain avatar image
philspain answered ·

I managed to do it

But is there a way to get the advertisement Key for Blue Smart Charger 24v /8

I can get it in the app now for the Battery Monitor but I don't see it for the charger

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Thiemo van Engelen (Victron Energy staff) avatar image Thiemo van Engelen (Victron Energy staff) ♦ commented ·

Hi,

Instant readout is not yet available for the Blue Smart Chargers.

Kind regards,

Thiemo van Engelen

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