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I have connected my Cerbo S GX to my B&G Vulcan, with ethernet cable and adaptor cable. I have followed the instructions about setup of The Cerbo on the display. The icon for the Victron app is present on the MFD display, but when I click on it, all I see is a blank page. I have tried update on the "home" button on the MFD, but all to no avail. Is there a trick somewhere in the setup, that I am unaware of????
Yes, I have followed the instructions in the text about MFD connection (also "has DC") but no joy.....sadly
Hi @Jorgen , it sounds like something is not supported by your Vulcan MFD rendering the page blank, while we have listed the Vulcan as compatible. Which model Vulcan do you have and is it on the latest version? Do you mind if we log in remotely to see if we can identify the cause? You need to enable remote support via Settings -> General -> Remote Support. The site is LunaofC...., right?
Thank you @Martin (Victron Energy) .I have made sure that my Vulcan 7R is updated. It is from 2020. You are welcome to login and analyse. Sorry, but I have not been able to locate the remote support option on my vrm-site?
It is not on VRM, but on the user interface of your Cerbo-S GX. In the menu you can to to Settings -> General -> Remote Support, see manual.
