OK I have to do this again since it didn't work the first time. I apologized for not being able to embed the pictures and I stumped my dealer with this one.
Alright so on the multiplus, it's a 3kva 12v 120vx2 version, from an RV, I want a different version but I can't just throw this one away so this is the one I have. It's in a cabin that's off the grid, and since it's a bit of a drive I'm typically there only on the weekends. When I plug into the generator I can confirm that there is 240v between L1 and L2, and 120v L1 to N and L2 to N. I know the power is there, and I'll show you that that in a second, but this is what I see. on AC input 2 it's always 0.
OK so nothing on L2, but once I connect to the MP with the connect app on my PC I see this:
And everything does work in the cabin but the app just doesn't seem to 'see' it, and then I see this value on the android app every couple of seconds. Obviously there isn't 30kw going out on AC input 2.
The app is the most recent version. There is an update that I could do on the PC, but I'm not going to. This update does not show up in the android version.
The apps are up to date, I've power cycled everything several times. I've turned off dynamic current, ups mode, and just about everything else I could to see if this problem follows and it does.
