question

glennsa avatar image
glennsa asked

Status: No VE.Direct ping reply - EasySolar-II GX 48/5000

When checking for updates on an EasySolar-II GX 48/5000, the following error message is displayed:

Status: No VE.Direct ping reply

The GX is built into the EasySolar-II, so why is this message displayed?

Even after updating all components to the latest firmware, another check displays the same "Status: No VE.Direct ping reply" error.

1695451002325.png


firmware update
1695451002325.png (15.1 KiB)
4 comments
2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

Alexandra avatar image Alexandra ♦ commented ·
How are you sending the ping?
0 Likes 0 ·
Mike Dorsett avatar image Mike Dorsett commented ·
Can you contact the smart solar MPPT unit directly and check its status (i.e. VE connect on phone with bluetooth? Does it show up on the GX local console / display?
0 Likes 0 ·
Show more comments
1 Answer
glennsa avatar image
glennsa answered ·

VRM is sending the ping, not me.

This is when VRM -> Device List -> Firmware Update is selected.

web-capture-23-9-2023-84331-vrmvictronenergycom.jpeg



web-capture-23-9-2023-84331-vrmvictronenergycom.jpeg (19.8 KiB)
2 |3000
Toggle Comment visibility. Current Visibility: Viewable by all users

Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.