I have a phone connected with Bluetooth to my Smart Dongle. The phone has been lost and I cannot connect my new phone to the dongle presumably because the lost phone is still connected???

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john-punch asked Jun 29, '19

Smart Battery Sense

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john-punch commented · Jun 30, 2019 at 06:30 AM

Thanks I got there.

The issue was that the pin reset button needed to be held down 5 secs.

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Answer 1 · 2019-06-29T23:53:32Z

ejrossouw answered · Jun 29, 2019 at 11:53 PM

Make sure you are close enough to the dongle. In open space, a distance of up to approximately 20 meters should work.
Connection issues might be caused by an incorrect Bluetooth pairing. Try re-pairing by first removing the pairing from the phone: go to your phone's Settings, then click Bluetooth. Click the (i)-icon next to any “VE.Direct LE” device and click “Forget This Device”. Then, open the VictronConnect app again and pull down the Discovery screen to rediscover products. Set the dongle in pairing mode by clicking the button on the dongle, then click the Victron product in the app's Discovery screen. Confirm the pairing and you should now be connected to the dongle.

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2 |3000

Attachments: Up to 8 attachments (including images) can be used with a maximum of 190.8 MiB each and 286.6 MiB total.

john-punch commented · Jun 30, 2019 at 04:35 AM

Thanks Ross but this phone hasn’t ever been paired to the dongle so I cannot unpair it

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ejrossouw john-punch commented · Jun 30, 2019 at 07:43 AM

Glad you got sorted. I thought setting dongle in pairing mode could help. Good to know how to reset it.

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