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pangani asked

Unable to control Cerbo GX

My Cerbo GX has been working fine until 10 days ago when it stopped communicating with the VRM. I have come on the boat today and noticed that the display on the Touch 50 was blank and unresponsive. I was also unable to connect to the Cerbo via the Victron Connect app. I then powered the Cerbo off and on but still no response from Touch 50. However, I was able to connect to it but not control it in VC app on my iPhone (I connected to the Cerbo’s Wi-Fi but was unable to launch remote connection). I also disconnected the Touch 50 (both HDMI and USB power cables) and reconnected. This resulted in a partial Device List showing on the Touch 50 screen (albeit large faint font but touch unresponsive). I have also tried Remote Control via the VRM which also doesn’t connect. The Cerbo GX is, however, communicating data to the VRM. Any thoughts?

cerbo gx
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Alexandra avatar image Alexandra ♦ commented ·
@Pangani

Did you try connect to the cerbo hostpot and try the remote console?

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pangani avatar image pangani Alexandra ♦ commented ·
If by ‘hotspot’ you‘re referring to Wi-Fi, yes it connects but then won’t launch remote console. Next step is factory reset, I think.
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Alexandra avatar image Alexandra ♦ pangani commented ·
I was referring to its own wifi, yes. Not the LAN it might be connected to.

Sounds like a factory reset is in order.


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pangani avatar image pangani Alexandra ♦ commented ·
Thanks Alexandra, yes connects to Cerbo Wi-Fi (not network) but won’t launch remote control. I’ll try a factory reset.
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1 Answer
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pangani answered ·

The problem with the Cerbo GX was water penetrating into the unit...better for boats and their electronics for water to sit outside not penetrate inside!

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kevgermany avatar image kevgermany ♦♦ commented ·
Hope it works once it's dried out.

Thanks for the update.


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