A frustrating situation today. I turned off my Quattro 10k invertor via the ‘off’ button in the Remote Console on LAN (I was not remote, in that I was standing next to Quattro but using app on wifi network).
It switched the Quattro off. OK.
All power went out (of course) and so I naturally went to the Quattro itself and manually turned the physical ‘on/off/charge only’ button to off and then back on. But…. Nothing. Quattro does not turn on. No LED lights any kind. But there is a small click sound coming from within (once per operation of on/off switch). So something is recognising the switch action - just not actually turning on.
So how is this possible that a high powered/high amperage device has its manual, physical switch disabled?
On safety grounds alone this seems like a serious flaw.
I am 100% off-grid so my only option was to hire a generator and connect it to the electrical system to be able to power up the LAN and wifi system so I could get into the Remote Console of the Venus GX again - and remotely turn the Quattro back on. Which it did - instantly.
But why is the Quattro behaving like this? Its dangerous and very, very inconvenient
My system is: fully off-grid, Quattro 10k (4 months old), 2x 250/100 MPPT VE Can (4 months old), Venus GX. - all latest firmware as of July 2023
Connections: Venus GX to Quattro via VE Bus RJ45 cable, 2x MPPT via VE CAN RJ45 cables
Venus GX is running off battery direct so stays powered even when Quattro shuts down.
Researching today I see users have similar (but not exact) issues as mine and as a work around it seems to be related to unplugging VE Bus RJ45 cable from Cerbo (although I have a Venus), then restarting. Not sure if this would also work for me (I don’t want to go through the whole generator hire scenario again to test this theory ).
My Quattro is stock standard settings out of factory. Noting changed or tweaked. No AC in, no remote switches. Firmware 492
Bottom line - be warned! you can get locked out of your Quattro completely even if you are standing right next it to when you ‘remotely’ turn it off.
Thought and suggestions please…?
PS. I also just discovered the option of setting the Venus GX to have its own Access Point (which meant I could have accessed the Remote Console on LAN with just 48V power) but mine was set to off. But still doesn’t negate this issue of the main physical power switch on Quattro not functioning as it should ie. always - unless you’ve installed another hard wired switch.
