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Morning all,
First post,
I’m having an issue with a smartsolar 75/15, when trying to connect to it with an iPad the Bluetooth connection is very unstable. It either gets stuck on the fetching data cycle or if it connects it drops out almost immediately. This only happens on my ipad and not on a iPhone. I also have a 75/10 and this unit doesn’t have any of the problems at all. To me it looks like a software issue rather than a hardware problem.
Any help would be greatly appreciated.
Can you please make a service report after trying to connect and attach that here in a comment? The procedure for a service report can be found here: https://ve3.nl/VictronConnect_How-to-create-a-VictronConnect-Service-Report
Kind regards,
Thiemo van
Can you perhaps also make a service report directly after force closing VictronConnect (double press start button and swipe the VictronConnect miniature up) and starting VictronConnect again and then post that service report here in a comment?
It slipped my mind, but we already fixed a problem with a certain 2016 iPad Pro version (A1674). This required a workaround specifically for this iPad type, based on the type name that iOS reports to VictronConnect. So when your iPad reports a different name, the workaround will not applied. We log the reported name when VictronConnect starts, but because of the large number of connects that you already performed, the service report did not contain that name anymore.
Kind regards,
Thiemo van Engelen
As requested, my iPad model number is A1673. It is the A1673 without cellular access.
What is the version of VictronConnect that you are using and what type of iPad are you using it on?
Kind regards,
Thiemo van Engelen
Just one more thing to add, I also have a 75/10 and both devices work without any issues when connecting to it.
iPad Pro 2016.
As the unit was only purchased last year would it be possible to return the unit for replacement under the 5 yr warranty?
So it seems that the name is indeed just a bit different and perhaps your iPad version also needs the same fix. We will include this in the next VictronConnect beta, which should be released soon. You can find a description on how to get the beta version on https://www.victronenergy.com/live/victronconnect:beta, once the beta has been released.
Kind regards,
Thiemo van Engelen
