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dram avatar image
dram asked

Switched from 12V to 24V battery, smartshunt/app issues

Hi guys.

So I've switched from a 12V battery to a 24V battery and now my smart-shunt isn't working properly in the app.

The app feels sluggish and when I try to navigate different tabs to view history etc, it loses connection and goes to reconnecting.

This occurred on both of my phones, android 10 and Android 12.

At one point, had the same issue with the Victron Smart 100/20 MPPT.

After updating to the latest Victron connect app, updated the firmware and it does look like it is working better on the newer phone with Android v. 12 now, still not as it should. Sometimes it's sluggish and loses the connection here and there. No problems with the MPPT in the app now, I did update the BT dongle after app update.


How come my smart-shunt isn't working properly since I've switched to a 24V battery?

Any clues to why this happened?

Thanks.

SmartShunt
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seb71 avatar image seb71 commented ·

Did you also moved it in another place (where it might have worse Bluetooth signal)?

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dram avatar image dram seb71 commented ·
Its installed in the same place. The only difference now is the system voltage of 24V and obviously, the latest version of the Victron Connect app.
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seb71 avatar image seb71 dram commented ·
Try deleting the Bluetooth pairing from your phone and connecting again after that.
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1 Answer
Paul B avatar image
Paul B answered ·

Answered as above I would say

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