question

Hello,
It's possible that this could be related to a bug in the V3.0 version or an issue with the current VRM system.

Here are a few suggestions :

Clear cache and refresh: Clear the browser cache and refresh the dashboard to see if the AC inverter reappears.

Check device settings: Ensure that the AC inverter is correctly configured in the device settings and that it is selected to be displayed on the dashboard.

Update firmware and plugins: Make sure that all firmware and plugins related to the VRM system are up to date. Check for any available updates and install them.

Contact support: If the issue persists, reach out to the support team for the VRM system or the developers of the V3.0 software. They will be able to provide more specific assistance and guidance. PaybyPlateMa

I hope this helps, and that you're able to resolve the issue with the V3.0 VRM Dashboard soon.

Best regard,
Barton1D

If you have tried clearing cache and cookies, using a different browser, and updating firmware, but are still experiencing issues with the Fronius Inverter not appearing on the VRM portal, it is recommended to reach out to Victron support for further assistance. They should be able to provide insights and potential solutions to the problem you are facing.

Thanks for the replies, it's definately a bug in the new OS v3.0 as I can repeat the behaviour reverting from V2.94 to V3.0, I've sent an email to my dealer.

Is there no way to email Victron teams direct to make them aware? Does anyone have the contact details for the right person at Victron?

Partial solving the problem of disappearing PV from version:<3.0-3.12

Go to Settings>PV Inverters >Inverters>"AC-Out MP" or you configuration pv>Position must by AC Output !! other AC input 1 or 2 not show inverter home screen .

The VRM Dashboard version 3.0 is currently experiencing an issue where the PV Inverter data is not being displayed. Users have reported that despite the system functioning properly and the PV Inverter being operational, its metrics are absent from the dashboard interface. This bug affects the monitoring and management capabilities for those relying ios 18 on the VRM Dashboard to track their PV Inverter performance. Immediate attention and a prompt fix are required to restore full functionality and ensure users can accurately monitor their PV Inverter data.

Is this still an issue, or do I have another problem?

Some days ago, they did some work in my main fuse box, and since then, I've been having issues with my PV (SolarEdge) disappearing from my display and showing in the "Device List" as last seen "a long time ago."

When I shut down the PV and enable it again, it shows up after a few minutes but then randomly disappears again until I reset the PV.

I've done several updates on the Cerbo GX, hoping this would solve the problem. Unfortunately, it did not.

Cerbo GX is running: v3.40~23

Been struggling with this for a few weeks, been back to site a number of times. Moving from aux1 to temp to aux2. Finally rebooted the cerbo remotly and the solar has appeared. Not sure for how long.

Try restarting your gx device with settings general reboot and see if it helps

using dual cts one on grid and one on the ac coupled inverter

Based on your description, it appears you're experiencing a specific issue with Victron's VRM (Victron Remote Management) portal after upgrading to firmware V3.0. Here's a structured approach to diagnose and potentially resolve the issue:

Troubleshooting Steps

1. Verify Known Issues with V3.0

   • Check Release Notes: Review the release notes for Victron firmware version V3.0 to see if there are any documented issues related to device display or dashboard functionality. The release notes often detail known issues and fixes.

   • Victron Forums and Community: Look through Victron’s forums or community boards for similar reports. Other users may have experienced and discussed similar problems, and there might be community-driven solutions or workarounds. www.njmcdirect.com

2. Firmware Compatibility

   • Device Compatibility: Ensure that all your devices (Quattro 15000/48, Pylontech, MPPT, EM24 meter) are compatible with V3.0 firmware. Even if the firmware is up-to-date, there can be compatibility issues if some devices haven't been updated or if there are specific requirements for V3.0.

   • Update All Devices: Check if there are any firmware updates for your devices that specifically address compatibility with V3.0. Updating all related firmware to the latest versions can sometimes resolve such issues.

3. Dashboard Configuration

   • Reconfigure Dashboard: Since the issue appears with V3.0 but not with V2.94, try removing the AC Inverter from the dashboard and then re-adding it. Sometimes, the dashboard configuration might need to be refreshed or adjusted after an upgrade.

   • Dashboard Widgets: Check if the widget or display settings for the AC Inverter in the dashboard need to be reconfigured or updated.

4. Clear Cache and Refresh

   • Clear Browser Cache: Clear your browser’s cache and cookies or try accessing the VRM portal from a different browser or device. Cached data can sometimes cause display issues after updates.

   • Force Refresh: Perform a hard refresh of the VRM portal (Ctrl + F5 on most browsers) to ensure that you are loading the most recent version of the dashboard.

5. Network and Communication

   • Network Stability: Ensure that there are no network issues or interruptions that might affect communication between your devices and the VRM portal.

   • Connection Verification: Verify that the connections between the EM24 meter, AC Inverter, and VRM system are stable and correctly configured.

6. Check for VRM Platform Issues

   • VRM Status: Check the Victron VRM status page or announcements for any ongoing issues or maintenance that might be affecting the display of devices.

   • Contact Victron Support: If the problem persists, it is a good idea to contact Victron Energy support. Provide them with detailed information about the issue, including the steps to reproduce it and any error messages you’re seeing. They may confirm if this is a known bug or provide a workaround.