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deunan avatar image
deunan asked

Counterfait product?

Hi, I am installing the third Mppt controller.

While I was screwing it to the wall I noticed some differences.

In the one without cables, the space under the orange bar is different.

Maybe it's just a cosmetic difference, but I'd like to have a confirmation before going any further.photo-2023-05-27-13-54-36.jpgphoto-2023-05-27-13-54-41.jpg

MPPT Controllers
photo-2023-05-27-13-54-36.jpg (143.2 KiB)
photo-2023-05-27-13-54-41.jpg (165.9 KiB)
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2 Answers
klim8skeptic avatar image
klim8skeptic answered ·

@Deunan QR codes are different, tried scanning them?

The color coding for you battery cables is bad.

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deunan avatar image deunan commented ·
One (cabled) brings to http://ve3.nl/VqyA

the other to http://ve3.nl/61

The cabled one was bought from ebay, offgridtech-com gmbh in germany


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klim8skeptic avatar image klim8skeptic ♦ deunan commented ·
@Deunan Reported bad QR codes.
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deunan avatar image deunan klim8skeptic ♦ commented ·

You mean both are counterfait?

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Sarah avatar image
Sarah answered ·

Have you purchased through an authorised dealer ?

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deunan avatar image deunan commented ·
Bought on amazon warehouse. So no idea from where it comes.
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mvader (Victron Energy) avatar image mvader (Victron Energy) ♦♦ deunan commented ·
Hi, surely on the amazon documents it somewhere tells the name of the seller? (Who might or might not be buying direct from us).

Some days amazon really drives me crazy :-).


But more seriously, perhaps if you want to find out where it came from, use our support request form and use the HQ serial number thats on the side of the unit.

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