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xprider asked

Victron Connect not connecting

MPPT 75/15 worked as expected for several months. Last week or so it will not connect with the Victron Connect app on my phone. As the app suggested, "forgot " the controller on my phone. Reconnecting asks for the code displayed on the controller. The only display is green/yellow/blue LEDs. Using the default 000000 will try several times to connect before saying to forget the controller and reconnect with 000000. Endless cycle...

Attempted PIN code reset. That asks for the PUK code on the sticker. Entering the code on the sticker results in a message to wait 30 sec and try again. Waiting 30 or more sec and trying again gets the same message. Another endless cycle..

Behavior is the same with the Victron connect app on other devices.

The LEDs say the controller is still working. I'd still like to monitor it and the batteries, but the app is now worthless.

Any ideas? Thanks.


VictronConnectsmart solar set-up help
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ejrossouw answered ·

My smartsolar 250/60 strangely asked for a pin recently and 00000000 did not work so I tried 12345678 which did, but it defies all logic as it was not used setting things up originally.

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xprider answered ·

Thanks. Tried 12345678 and 123456, both come back immediately asking for the code displayed on my smart solar 75/15. 000000 and 00000000 go into the almost endless loop trying to connect. Each loop steps up from 20%, may or may not get to the status display before it drops back to 20% and starts again. When the status shows up, sometimes values displayed are reasonable (~20 W from a 30 W panel), sometimes rediculous (80 W), and sometimes null. Enough times through this cycle the app will say to forget the smartsolar and pair with 000000, which restarts the loop.

Trying to reset the pin with the PUK code on the label goes through a few cycles of wait 30 seconds, before it finally fails with "Unknown error ff00"


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ejrossouw avatar image ejrossouw commented ·

Interestingly it seems to connect, but does not maintain a connection. Any radio interference? I'd go back to basics, start with deleting the pairing from the phone, ensure the Victron Connect app is up to date and even reset the phone as a precaution. Try again. If that fails remove and reinstall the app. If you have the luxury, also try connecting from another device or phone. Do you know if the smartsolar had a recent firmware update? Is it up to date? Clearly this is stating the obvious, but you won't know unless you try ;) Fingers crossed it is something as simple.

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jonnyt answered ·

I’m having the same ‘loop’ problem on both my iPhone and iPad.

It’s a brand new BlueSolar 150/70, with latest firmware


Any update?

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xprider avatar image xprider commented ·

My last try was to install the beta version of the VictronConnect app to upgrade firmware on the controller. The controller disconnects before firmware Installs, so reported that to Victron. They've promised to send a replacement this week

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Scott Clark avatar image
Scott Clark answered ·

I have had success in the past with Bluetooth connection problems by insuring there is nothing else Bluetooth capable within range - example, customer's smart watch turned out to be interfering with the connection.

After the VictronConnect app reconnected with the device, the watch wasn't a problem.

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Daniel avatar image
Daniel answered ·

I got the Same Problem after many failed connects (using a cat s60 Wich has some Bluetooth problems). Then the Controller don't respond or even let connect(While connecting goes to 80% and jumps back to 20% to start all over again or don't even show up). Disconnected the 75/15 from PV and Battery, reconnected after 1h and it worked again.

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charlie-k1968 answered ·

My 100/50 would not connect. After trying several things, I figured out that for some reason Victron connected to my laptop. At one time I ran the app on my laptop, but hadn't in months. Checking the blue tooth connection There they were, paired to my laptop. Once unpaired from my laptop my phone immediately reconnected.

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