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abmyers avatar image
abmyers asked

Victron Connect reconnecting to Smart Shunt every 20-30 seconds

As the title states my Connect app reconnects to my shunt a few times a minute, which makes it difficult to use/read. It seems like several other people have had a similar problem in the past, but I wasn't able to find any answers. I've restarted/reset/reconnected both the phone and shunt with no luck. Firmware is up to date. Attached is the a log file, which hopefully will be enlightening for someone :). Any help would be appreciated.

VictronConnect_report.log

SmartShuntVictronConnect
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1 Answer
Thiemo van Engelen (Victron Energy staff) avatar image
Thiemo van Engelen (Victron Energy staff) answered ·

Hi @abmyers

You mention "I've restarted/reset/reconnected both the phone and shunt with no luck", but did this also include power cycling the SmartShunt for a minute? The easiest way to do this is by unscrewing the fuse in the red wire to the battery +.

If so, what type of phone do you have?

Kind regards,

Thiemo van Engelen

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abmyers avatar image abmyers commented ·

Thanks for getting back to me. Yes I've power cycled it a few times with no luck, and my phone is a Motorola Z3.

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