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wilhelm-1 asked

Cannot add my Cerbo to my VRM Installation

@mvader (Victron Energy) @Matthias Lange - DE @Guy Stewart (Victron Community Manager)

I installed a new Cerbo GX over the past weekend. Everything seems to be fine with the Cerbo and its functioning within my system, but I cannot connect it to my VRM account. I repeatedly get the following message:

I bought the device new, so I fail to understand which administrators have the said rights. Who-ever "they" are did not respond since Saturday.

It is already on my home-network and I access it from other devices on the network. I post the photos hereunder just as extra information of the device, network and firmware.

I contacted the supplier today and they are not aware of this problem. According to them they are not the administrators of a sealed product (as it reached me still sealed).

Can someone please help me to get control of my own data?

Regards

Wilhelm van der Vyver

Ps. Also see (seems to be a not such new problem):

https://community.victronenergy.com/questions/58687/cannot-add-new-cerbo-gx-to-my-vrm-installations.html

https://community.victronenergy.com/questions/150942/why-cant-i-add-an-installation-on-vrm.html

https://community.victronenergy.com/questions/1485/administrator-of-the-installation.html

cerbo gxVRM
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1 Answer
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wilhelm-1 answered ·

Problem was resolved after the seller eventually gave me admin rights on a product which I purchased as a new one. It raises some questions, but I am just relieved to have access and everything seems sorted. Special thanks to @mvader (Victron Energy) for the extra mile in this. I remain a loyal user (and proud supporter) of Victron products.

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mvader (Victron Energy) avatar image mvader (Victron Energy) ♦♦ commented ·
You're welcome. Glad to have helped!
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